WhatsApp Business

Introduction to WhatsApp Business

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business.

Separate Business and Personal Numbers on WhatsApp Business

If you have separate business and personal phone numbers, you can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and register them with different numbers.

WhatsApp Business Profile

Create a profile for your business on WhatsApp Business to help your customers find valuable information — like your website, location, or contact information.

WhatsApp Business Messaging Tools

Be more responsive to your customers on WhatsApp Business by using Away messages to indicate when you're away or Greeting messages to send your customers an introductory message when they first message you.

WhatsApp Business Landline/Fixed Number Support

You can use WhatsApp Business with a landline (or fixed) phone number and your customers can message you on that number. During verification, select the “Call me” option to receive the code over a phone call.

Run Both WhatsApp Messenger and WhatsApp Business

You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number.

WhatsApp Business Web

You can more efficiently respond to your customers right from your computer's browser using WhatsApp Business Web.

WhatsApp Business Additional Features

WhatsApp Business is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more.

*Data charges may apply. Contact your provider for details.

Important Note for WhatsApp Business

Once you restore chat backup from WhatsApp Messenger to WhatsApp Business, you will no longer be able to restore it back to WhatsApp Messenger. If you would like to go back, we recommend that you copy the WhatsApp Messenger backup on your phone to your computer before you start using WhatsApp Business.

Contact Us about WhatsApp Business

We're always excited to hear from you! If you have any feedback, questions, or concerns about WhatsApp Business, please email us at: smb@support.whatsapp.com

Or follow us on Twitter: @WhatsApp